Course curriculum

  • 1

    Welcome to the course!

    • What's in this course?
  • 2

    Tickets Etiquette

    • Tickets Etiquette
  • 3

    Flipdish Portal

    • Create an account + Log in

    • Quiz - Log in

    • Home Page

    • Customers Page

    • Orders Page

    • Menu Page

    • Push Notifications Video

    • Phone Marketing Video

    • Reports Video

    • Store Settings

    • Store General Settings

    • Opening Hours

    • Store Hours Override

    • Delivery zone

    • Collection Settings

    • Payment Settings

    • Order Settings

    • Order Notification

    • Pre Orders Settings

    • Banking

    • Danger Zone

    • Website - Live editor

    • Website - Analytics & Social

    • Website - Domain Setup

    • Vouchers

    • Campaigns

    • Terminals

    • Settings (Brand/WL Settings)

    • Finance

    • Payouts

    • Bank Account

    • Teammates

    • Audit logs
  • 4

    Admin Portal

    • How to log in

    • User Page

    • User Search Page (Video)

    • User Page - End User (Video)

    • Orders Page

    • Restaurant page

    • Virtual Restaurant/Store Groups (Video)

    • Customer View - Download Weekly Sales Report (Video)

    • Customer View - Invoice (Video)

    • Setup user for Invoice/Sales Reports (Video)

    • Vouchers

    • POS Restaurants

    • Integrations

    • Integrations Page (Video)

    • Printers

    • Printer Page (Video)
  • 5

    Customer Support Tools

    • Introduction to Support Tools

    • Slack Basics

    • Helpdesk

    • Quiz - Helpdesk

    • Salesforce

    • Stripe

    • DataDog

    • Xero

    • SendGrid

    • Notion Basics

    • Gmail (Zero inbox and company signature)

    • Google Calendar
  • 6

    Processes

    • Introduction to Support processes

    • Unregister Terminal in Global

    • Instagram Sticker

    • Disable Sleep Mode (Terminal)

    • Access Invoices (Store user)

    • Download weekly reports

    • Auto Reject

    • Goodcom Printers

    • Copy a Menu with JSON
  • 7

    Troubleshooting

    • Introduction to Troubleshooting

    • User blank screen

    • Infinite Loading Spinner

    • No times available to select

    • Stripe Checkout error

    • Terminal is offline

    • Menu time restriction
  • 8

    Tools & Equipment

    • Flipdish Websites

    • Flipdish Windows POS (Integrations App)

    • Flipdish Phone Marketing Explained

    • Setting up your Terminal

    • Terminal UI

    • Self-service Restaurant Kiosk

    • Kiosk Setup

    • QR and Table Ordering
  • 9

    Mock up Calls

    • Order Refund/Cancel

    • Menu Changes

    • Open Hours Override

    • Terminal NOT Receiving Orders

    • Extend Voucher Code
  • 10

    Assessment

    • Flipdish Portal Assignment
  • 11

    QA

    • Medallia Intro

    • Change Profile Settings

    • Scorecards

    • QA Feedback

    • Leaderboard

    • Trend data

    • Medalia recap