Course curriculum

  • 1

    Intro

    • Introduction and agenda

  • 2

    Your customers journey

    • How your customers can order

    • Your customers order flow

    • How to accept orders

  • 3

    The Flipdish Terminal

    • Unboxing and setting up your Terminal

    • Accepting an order with your Flipdish Terminal

    • Rejecting an order with your Flipdish Terminal

    • Refunding an order with your Flipdish Terminal

    • Hiding and Unhiding Menu Items using the Flipdish Terminal

    • Cancelling an order with your Flipdish Terminal

    • Open and close store via terminal

    • Connecting or Resetting the Wifi network on your Flipdish Terminal

    • Resetting the Flipdish Terminal to factory settings

  • 4

    The Flipdish Portal

    • Logging & the Portal homepage

    • How to view and accept orders

    • How to process refunds

    • How to edit your opening hours

    • How to edit your delivery zones

    • Pre-Order Management

    • How to guide - Order Throttling

    • Customise your website and app design and layout

    • How to access your End of Day Report

  • 5

    Your Menu

    • How to make simple menu changes

    • How to add Menu Options/Extras

    • How to add Chefs Notes

    • Uploading Images to your menu

  • 6

    Additional Flipdish features to help grow your business

    • What you need to know about Campaign Management

    • How to create and view vouchers

    • Flipdish's Mobile App

    • Push Notifications Explained

    • An Introduction to Flipdish Managed Marketing

    • 3D Secure

  • 7

    Printable downloadable Portal & Terminal Guide

    • Printable downloadable portal & terminal guide

  • 8

    Getting ready for Go-Live

    • Flipdish Payments Explained

    • Flipdish Payout Schedule

    • Adding a bank account

    • Go-Live Success Checklist

    • How to get help

    • Setting up an Apple developer account & giving Flipdish access if you have an iOS Mobile App

  • 9

    Survey

    • Your Feedback