Course curriculum

  • 1

    Welcome to the course!

    • What's in this course?
  • 2

    Lets Talk POS

    • POS Overview 2024

    • Point of Sale Order Flow

    • How to place an order for collection

    • How to place a dine-in order

    • How to place an order for delivery

    • How to manually accept, reject and add time to orders on your Flipdish Point of Sale

    • How to partially or fully refund an order

    • How to log a petty cash expense on your Flipdish Point of Sale

    • Overview of the Kitchen Display System

    • How to open a float session, end your day and close a session in your Point of Sale
  • 3

    Back Office Setup

    • Add a Property

    • How to create Snooze, Discount, Kitchen Display Screen and Report tags

    • How to customise your receipts

    • Print Configuration

    • How to create a menu

    • How to create a menu category

    • How to create a menu item

    • How to edit menu items

    • How to edit menu item prices, tax, VAT and upselling points

    • How to add menu item tags

    • How to hide or snooze a menu item

    • How to add menu item overrides

    • How to add menu images

    • How to create or edit item modifiers

    • How to add modifiers to a menu item

    • FD License's

    • Create a Store Front

    • Store Front - Basic Configuration

    • Store Front - Operating Configuration

    • Payout Configuration

    • How to set your business hours

    • How to set up your delivery charges

    • Property - Basic Configuration

    • Property - Operating Configuration

    • Payroll - How to add new staff members

    • Layout Configuration - How to set up your floor plan

    • Geo Configuration

    • Kitchen Stations Profile

    • Test Print - POS
  • 4

    POS Hardware

    • How to unbox and setup your Flipdish Point of Sale

    • How to set up your Flipdish WisePOS E card reader and dock with your Flipdish Point of Sale

    • How to set up your Cash Drawer with your Flipdish Point of Sale

    • How to set up your KDS screen with your Flipdish Point of Sale

    • How to set up your receipt or kitchen printer with your Flipdish Point of Sale

    • How to set up your label printer with your Flipdish Point of Sale

    • How to restart your Flipdish Point of Sale device and app

    • How to restart your Flipdish KDS screen app
  • 5

    Front House Setup

    • Add an Station

    • Activate Station

    • Generate Station URL

    • Virtual Printer

    • Add a Printer

    • FD POS - App
  • 6

    Back Office Walkthrough

    • What we will cover

    • Login & Landing Page

    • Reports - Sales Overview Reports

    • Reports - Venue Report

    • Reports - Cost

    • Reports - Payroll

    • Modules - Sales

    • Modules - Marketing

    • Modules - Payroll

    • Config > Org > Storefronts & Order Ingest

    • Reports - Inventory/Menu/Today Status

    • Config> System >Tags

    • Config > System > Kitchen Station Profiles

    • Config > System-Guests

    • Config > System>Freebies

    • Config > System > PriceBands

    • Config>System>Nomenclatures

    • Config>System>Address Mapping

    • Config > System > Payment Methods

    • Config > Printing Templates

    • Config - StoreFronts - StoreFront Settings

    • Config- Organization

    • Config-Stations/Network Diagram

    • Menus
  • 7

    Stations Walkthrough

    • What we will cover

    • POS Station
  • 8

    Troubleshooting

    • Understanding the Order flow (Ordering Channel to POS)

    • Understanding the Order flow (Ordered Items to KDS)

    • Printing Troubleshooting

    • How to check Order details

    • FD Payouts Report VS RMS Sales
  • 9

    Assessment

    • Flipdish POS - Customer Support Team Assessment